How to make your small business more responsive with Auto-Reply

These days, people can easily search and find your small business. Which is great! But it’s just as easy to reach your competitors if you’re not available. That means every unanswered call, delayed response, or missed connection can cost you valuable customers. We know you’re busy. And with Sideline, that’s okay. Auto-Reply makes it so you’re always responsive, even when you can’t get to the phone.

Convert missed calls into text conversations

There is something powerfully simple about text messaging. Even though calling isn’t complicated, it requires real-time availability. Texting doesn’t. So when Auto-Reply turns missed calls into a text conversation, businesses get a 75% response rate—which is 100% better than losing an opportunity.

customizable auto-reply message
An Auto-Reply message keeps customers up to date and lets them know that they are your priority.

Provide instant customer service

Every small business owner knows good customer service is crucial. Finding the time to provide that service is the real problem. Without any extra effort, Auto-Reply delivers instant service that makes customers feel heard. Follow that up with the speed and efficiency of texting, and it’s easier than ever to get customers the help they need, exactly when they need it.

Customize multiple replies

Setting different replies for different circumstances keeps your customers in the know. Many Sideline users have Auto-Replies dedicated to nights, weekends, holidays, or even when they’re busy with another client. You can edit them to say anything that meets the needs of you and your customers.

auto-reply message with branded image
Send an Auto-Reply message that includes your logo so there is no confusion about who the text is from.

Create a branded experience

Since receiving an automated message is a new experience for most customers, adding your logo is a great way to wow them off the bat. MMS picture messaging makes every Auto-Reply a delightful customer experience that boosts your brand image.

Provide helpful information

For some businesses, customers consistently call for the same information. If that’s the case, populate your Auto-Replies with store hours, location, website links, or other relevant details so customers get the answers they need in an instant.

 

 

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